Video Summary
Roger Thorpe and Charles Fortier discuss the importance of emotional intelligence in business growth and leadership. Charles, an expert in human capital and emotional intelligence, shares insights on how emotions play a crucial role in organizational success. They explore the misconception that emotions should be left out of the workplace and emphasize the need for leaders to express emotions constructively. Charles highlights that emotional intelligence is not about being nice all the time, but about expressing emotions in a way that empowers others. They discuss how both pleasant and unpleasant emotions can impact decision-making and problem-solving in leadership roles. The conversation also touches on the importance of self-awareness as a foundation for emotional intelligence and how it can lead to better decision-making and team dynamics. Charles emphasizes that emotional intelligence is a skill that can be developed and improved over time.
Chapters
Introduction to Emotional Intelligence in Business
Roger Thorpe introduces the topic of emotional intelligence and its growing importance in business growth and leadership. Charles Fortier, an expert in human capital and emotional intelligence, shares his personal interest in the topic and how it has impacted leadership styles, especially during and after the pandemic.
Rethinking Emotions in the Workplace
Charles Fortier challenges the traditional notion that emotions should be left out of the workplace. He emphasizes that emotions are crucial for organizational success and that understanding one’s own emotions and those of others is key to effective leadership and influence.
Emotional Intelligence in Leadership
Charles explains that emotional intelligence is not about being nice all the time, but about expressing emotions constructively to empower others. He discusses how both positive and unpleasant emotions can have beneficial impacts on team dynamics when expressed appropriately by leaders.
Emotional Intelligence as a Skill
Roger and Charles discuss how emotional intelligence is a skill that can be developed and improved over time. They emphasize the importance of continuous learning and development in this area for effective leadership.
Emotions in Decision Making
Charles explains how emotions impact problem-solving and decision-making processes. He discusses how pleasant and unpleasant emotions can affect creativity, risk-taking, and perception of success or failure in problem-solving scenarios.
Self-Awareness as the Foundation of Emotional Intelligence
Charles emphasizes self-awareness as the foundation of emotional intelligence. He explains how being aware of one’s emotions in specific moments can lead to better decision-making and improved leadership outcomes.